Terms of Use

Technical Assistance

Reagents chemists are available to provide technical assistance. Please call 1-800-732-8484 and ask for technical service.

Prices

Prices shown are current at time of publication. Due to market fluctuations they are subject to change without notice. Prices do not include transportation or hazardous materials charges. All shipments are F.O.B. origin.

Payment Terms

Net 30 Days.

Payment Methods

Reagents gladly accepts Visa, Mastercard and American Express.

Minimum Order

Our minimum order is twenty-five dollars ($25). Orders for less than this amount are subject to a five dollar ($5) special handling charge.

Method of Shipment

All shipments are f.o.b. origin and routed via UPS, Federal Express and Motor Freight. Transportation charges are prepaid and added to the invoice. We can accommodate your request for preferred carriers and collect shipments. Please specify at time order is placed. Government regulations may prohibit certain methods of transportation for specific products.

Shipment of Hazardous Materials

All shipments containing hazardous material are packaged, labeled, and marked in accordance with the Department of Transportation 49 CFR. Shipments via UPS are subject to regulations in the UPS Guide to Hazardous Materials. Federal Express and other air shipments are subject to IATA regulations. Additional charges for hazardous materials shipped via UPS or Federal Express apply.

Claims & Returns

Please inspect your order as soon as possible. If items are defective or missing, please contact our Customer Service Department immediately. Shipment damaged by freight companies must be reported to the carrier by the customer.

All returns must be approved by our Customer Service Department. Any return not approved will be refused. Return shipments must be properly packaged and in compliance with all Department of Transportation and/or other regulations. Returns may be subject to a restocking charge. Custom orders are not returnable for credit.

Safety Packaging

Solvents, mineral acids and Ammonium Hydroxide are available in PVC coated glass. Some solvents are also available in metal safety cans. Hydrochloric Acid, Acetic Acid and Ammonium Hydroxide are available in heavy-duty poly jugs.

Precautionary Labeling

All Reagents products are labeled to conform to OSHA, NFPA and DOT regulations. The absence of warnings should not be interpreted that the product has no risk of exposure. All chemicals should be handled only by qualified, trained professionals who are familiar with all potential hazards.

Warranty and Liability

Reagents guarantees its products meet specifications as stated in this catalog and on the product label. Items in this catalog are for laboratory use only and are not intended for medical, drug, food or household use. We are not responsible for their misuse. All chemicals should be handled only by trained qualified personnel. The buyer takes the responsibility to determine the adequacy of the chemical for their intended use. We believe the information in the catalog to be true and reliable. All products are sold as is. There are no warranties which extend beyond the description in this catalog or on the product label. There are no warranties of merchantability and fitness of use. We shall not be liable in tort or in contract for any loss or damage; direct, incidental or consequential.

Quality and Traceability

Reagents is certified ISO 9001:2008 for the manufacture and distribution of fine chemicals and chemical solutions. The standards used to calibrate standardized solutions are traceable to NIST Standard Reference Materials (SRM’s) if available. In the absence of NIST SRM's, the chemicals meet or exceed the A.C.S. specifications as stated in Reagent Chemicals, 9th Edition, American Chemical Society, 2000. The balances and volumetric glassware used in solution preparation are traceable to NIST. Balances are calibrated against certified Class S weights. Class A volumetric glassware is calibrated as stated in NBS publication NBSIR 74-461.